![]() We consider items deposited after the deposit location cut-off times. The tool will offer you more helpful information, such as the deposit location address and deposit location cut-off times. Meanwhile, people who rarely or never use home pickup find both options taxing and have trouble selecting which one. The Find a deposit location tool is available to help you find the right deposit location for your mailing based on postal code, mail type, or quantity. Our hypothesis: those who already prefer home pickup also prefer scheduled pickup, but being forced to use their second choice doesn’t feel like much of an obstacle. UPS Authorized Service Outlets in Florida are available for customers to create a new shipment, purchase packaging and shipping supplies. Customers in a time crunch can also print mobile shipping labels. Limited packaging supplies are also available to finish preparing a shipment. While we weren’t surprised to see a 50-50 split on pickup options from groups that would much rather drop off a return than do any type of pickup (suburban shoppers and those with household incomes under 50k), we did expect to see bigger margins among those who use home pickup more often (urban and higher-income shoppers). Customers can also drop off pre-packaged pre-labeled shipments. Because of differences in preference regarding home pickup generally, we expected to see these groups give different responses to the two types of pickups when it comes to friction. For example, higher-spending, more-urban consumers prefer home pickup while consumers who live in suburban areas and have a lower-average order value don’t mind (or can only use) returns drop-off. ![]() The slim difference between demographics is puzzling, given findings from previous BOXpoll surveys that revelealed where consumers live and what they spend heavily influences returns preferences. Unscheduled pickup wins the first matchup by a slim margin among most consumers, and a larger margin with Gen Z. The Find a deposit location tool is available to help you find the right deposit location for your mailing based on postal code, mail type, or quantity.
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